Shipping Policy

At Ozzimo, we aim to provide a smooth and reliable shipping experience for all customers.

Order Processing

Orders are typically processed within 1–3 business days after payment has been received.

Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information where available.

Shipping Times

Shipping times vary depending on your location and the product ordered.

Estimated delivery timeframes are provided as a guide only and may vary due to:

• Supplier processing times
• Customs clearance
• Shipping carrier delays
• Peak periods or public holidays
• Events outside of our control

International Shipping

We currently ship to selected countries worldwide.

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.

Tracking Information

Tracking details will be provided where available once your order has been dispatched.

Please allow time for tracking updates to appear after shipment.

Incorrect Shipping Information

Customers are responsible for ensuring all shipping details are entered correctly at checkout.

Ozzimo is not responsible for orders shipped to incorrectly entered addresses provided by the customer.

Delayed or Lost Orders

While we work with trusted shipping partners, delays can occasionally occur.

If your order has not arrived within a reasonable timeframe, please contact us and we will assist in investigating the shipment.

Contact Us

For any shipping enquiries, please contact:

Email: ecommerce.nz@outlook.com
Business Name: Ozzimo Group Ltd