Return & Refund Policy

At Ozzimo, we want you to shop with confidence. If you experience an issue with your order, we’re here to help.

Returns

We accept returns within 14 days of delivery for eligible items.

To qualify for a return:

• Items must be unused and in original condition
• Products must be returned in original packaging where possible
• Proof of purchase or order confirmation must be provided

Returns must be approved by our support team before being sent back.

Change of Mind

We do not accept returns for change-of-mind purchases unless approved by our support team prior to return.

Approved change-of-mind returns must be unused and in original condition.

Damaged, Faulty, or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos of the item and packaging

If approved, we will offer a replacement, refund, or suitable resolution.

Refunds

Once returned items are received and inspected, approved refunds will be issued to the original payment method.

Please allow several business days for your bank or payment provider to process the refund.

Shipping costs are non-refundable unless the item is faulty, damaged, or incorrect.

Return Shipping

Customers are responsible for return shipping costs unless the item received is faulty, damaged, or incorrect.

Order Cancellations

Orders can only be cancelled before they have been processed or dispatched. Once an order has been processed or shipped, cancellation is no longer possible.

Contact Us

For all return and refund enquiries, please contact:

Email: ecommerce.nz@outlook.com
Business Name: Ozzimo Group Ltd