Return, Refund & 60-Day Money-Back Guarantee Policy

At Ozzimo, we want you to shop with confidence. If you experience an issue with your order, we're here to help.

60-Day Money-Back Guarantee

We stand behind the quality of our products and offer a 60-Day Money-Back Guarantee.

If you are not satisfied with your purchase, you may submit a refund request within 60 days of confirmed delivery. All claims are reviewed individually in accordance with this policy.

Refund Claim Requirements

To submit a refund request under our 60-Day Money-Back Guarantee, customers must provide:

• Order number.

• Full name used on the order.

• Email address used for the purchase.

• A brief explanation of the reason for the request.

• Clear photographs of:

  • The product received.

  • The product packaging.

  • The current condition of the product.

  • Any remaining products included in a bundle purchase.

Incomplete claims will not be reviewed until all required information has been provided.

Failure to provide the required photographs and supporting information may result in the claim being declined.

Ozzimo reserves the right to request additional information where reasonably necessary to assess a claim.

Genuine Product Use Requirement

To be eligible for a refund under the 60-Day Money-Back Guarantee, customers must demonstrate that they have genuinely tried the product in accordance with the usage instructions provided.

As part of the review process, Ozzimo may request information regarding:

• How the product was used.

• The frequency and duration of use.

• The customer's experience with the product.

• Photographs showing the current condition of the product and remaining contents.

Examples of information that may assist in demonstrating genuine use include:

• A brief description of how and when the product was used.

• Confirmation that the product was used in accordance with the provided instructions.

• Photographs showing the amount of product used.

• Photographs of the product and packaging.

Refund requests may be declined where there is insufficient evidence that the product has been genuinely tried or where the product has not been used in accordance with the provided instructions.

Bundle Purchases

Customers who purchase bundle offers may open and test one product.

To remain eligible for a full refund on a bundle purchase:

• No more than one product may be opened or used.

• All remaining products must be unopened, unused, and in their original packaging.

• Clear photographs of all products included in the bundle must be submitted with the refund request.

If more than one product from a bundle has been opened or used, Ozzimo may offer a partial refund only.

Returns

We accept returns within 60 days of delivery for eligible items.

To qualify for a return:

• Items must be unused and in original condition unless covered by the 60-Day Money-Back Guarantee.

• Products must be returned in original packaging where possible.

• Proof of purchase or order confirmation must be provided.

• Returns must be approved by our support team before being sent back.

Change of Mind

We do not accept returns for change-of-mind purchases unless approved by our support team prior to return.

Approved change-of-mind returns must be unused, unopened, and in original condition.

Damaged, Faulty, or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery.

Please include:

• Your order number.

• A description of the issue.

• Clear photographs of the item and packaging.

If approved, we will provide a replacement, refund, or other appropriate resolution.

Resolution Process

Upon receiving a refund request, Ozzimo may, where appropriate, offer one or more of the following resolutions:

• Product support and usage guidance.

• A replacement product.

• Store credit.

• A partial refund.

• A full refund.

The resolution offered will depend on the circumstances of the claim.

Non-Refundable Situations

Refund requests or claims may be declined where:

• The request is submitted more than 60 days after delivery.

• Required photographs or information are not provided.

• The product has been intentionally damaged, altered, tampered with, or misused.

• The customer refuses to cooperate with reasonable requests for information relating to the claim.

• Multiple products within a bundle have been opened or used.

• The order was placed using fraudulent information.

• The claim relates solely to shipping delays caused by customs processing, courier delays, weather events, or circumstances outside Ozzimo's reasonable control.

• The claim is determined to be abusive, excessive, or inconsistent with the intended purpose of the guarantee.

Fair Use Policy

This guarantee is intended for genuine customers purchasing products for personal use.

Ozzimo reserves the right to decline claims where there is evidence of:

• Repeated refund requests across multiple orders.

• Attempts to obtain free products through misuse of the guarantee.

• Excessive use of the refund policy.

• Abuse of promotional offers or bundle discounts.

Refunds

Once returned items are received and inspected, and any claim has been reviewed and approved, refunds will be issued to the original payment method used for the purchase.

Please allow 5–10 business days for your bank or payment provider to process the refund.

Shipping costs are non-refundable unless the item received is faulty, damaged, or incorrect.

Return Shipping

Customers are responsible for return shipping costs unless the item received is faulty, damaged, or incorrect.

Order Cancellations

Orders can only be cancelled before they have been processed or dispatched.

Once an order has been processed or shipped, cancellation is no longer possible.

Chargebacks

Customers agree to contact Ozzimo directly to seek a resolution before initiating a chargeback or payment dispute with their payment provider.

Our support team will make reasonable efforts to resolve concerns quickly and fairly.

Contact Us

For all return, refund, and guarantee enquiries, please contact:

Email: hello@ozzimostore.com